Princess Family Club Riviera
Prolongacion 5ta Avenida Mz 20, Lote 006, Near Quinta Avenida, Near Playa Xcalacoco, Playa del Carmen, 77710, Mexico
Rating
4.2
GreenLeader
2024
Price Level
$$$
Rooms
144
Pets
No
from $ 2,133.83
30
Jun
Princess Family Club Riviera, Playa del Carmen
Price & Availability
Select your room
Club Deluxe Family Room ·
All Inclusive
32% OF-MAYDEC04 2024 FC - 32.00% discount
Cancel free of charge before Wed, 26 Jun 2024
Junior Club Suite ·
All Inclusive
Cancel free of charge before Sun, 23 Jun 2024
Deluxe Club Family Room ·
All Inclusive
Cancel free of charge before Sun, 23 Jun 2024
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
Overall
Excellent
4.2
8 reviews
5
444
4
231
3
94
2
47
1
47
Customers Review
Cleanliness 4.3
Comfort 4
Neighborhood 4.3
Amenities 3.8
Condition 3.8
Recomendation 62.4%
“The event staff were fantastic and very friendly and generally the extra staff for things such as the spa, or activities, or bar were great. The actual restaurants were great but were only available for dinner, which is understandable. However, it would be nice to have at least one other option other than the buffet for lunch. There was supposed to be a grill that was open for lunch but it was never explained to us why it was closed during our entire stay.
With most of the good out of the way. There was a lot of bad with this place. First the front desk staff are very unhelpful and unwilling to do anything outside of what is normal. They seem annoyed by any requests and generally seem disgruntled.
The buffet is pretty bad as most of the food is not kept even remotely warm and the breaded foods are often burnt. The staff for the buffet were very friendly which was the only good part.
There is a second buffet on the family friendly side which is significantly better quality and as a guest on the adult only side you are allowed to go over there, but unlikely that any of the front desk people will inform you of this. Same goes for activities that I would have loved to have done but only found out about from a guest that had been there before on our last day.
The last bone I have to pick is with the fact that they will nickel and dime you at every turn if possible, which is kind of insane considering how much you're being charged for the room and all inclusive.
In all I would highly recommend staying at another all inclusive resort or better yet and I truly mean Way better get a fancy suite in the city of Playa Del Carmen and eat at a different place every night and it will be cheaper and insanely better service.”
— Matthew Cain
“This was my first time to a resort and this resort was amazing!!! The staff was great and was always making sure our needs were met! You have a lot of options for food since we were able to go to the sister resort. The 24 hour buffet was also amazing and food was delicious! I will definitely be recommending this place to others!”
— Niki Karachobanova
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