Please understand his situation without an identification card, passport or card. He did not deliberately lose his wallet abroad. Someone stole it. When he returns to the United States, he has money to pay for the delayed hotel. Trust him please.

Approximately 8 hours after checking in, I became violently ill with food poisoning which I most likely picked up from eating in an outside restaurant down the street. My travel companion was a handicapped woman with grave mental health disorders, and because of that fact any support was limited. The front desk was contacted and they immediately sent an ambulance who then transported me to an International Hospital where I spent the remainder of the evening. JW Marriott Hotel Beijing, sent a very kind doorman by the name of "ALLAN" who stood by my hospital bedside throughout the entire night while I received IV fluids and antibiotics. ALLAN went above and beyond the call of duty!!! I was departing for the states the following day and the Marriott Staff made sure someone was at the airport to meet me, check my bags, print my boarding pass and even walk me to the gate. I was delirious with a fever and didn't catch her name, but she too was incredibly kind. Thank you ALLAN and thank you young lady at the airport but most grateful to JW Marriott for taking such amazing care of me while I was most ill. A day in the hospital Stateside and seven days later, I am on the mend. If you're looking for a 5 star luxury hotel in Beijing, look no further. I only wish I could have enjoyed the amazing amentities the hotel offered.

Thats my Beijing home away from home. 5 Stars plus - well deserved

23/6/19 The vegetable salad I had at business lounge has a big live worm. Manager on duty was quick to offer service recovery, apologetic, and offered a souvenir. I returned the souvenir back to Lobby kindly as I do not need it. Then staff Daisy asked me to the side as she said there was a misunderstanding during check in on platinum member points, she was later joined by Gloria whom was rude to me, and even suggestive of me having to check out due to that.

My husband and I stayed here April 8 through 11. Our room was spacious and spotless. The hotel's location was great. All our staff interactions were efficient and friendly. Because we don't speak Chinese, we were relieved to find so much of the staff speaks English. We typically took our breakfasts at the included buffet and had some dinners in the same restaurant. Hats off to the restaurant staff. The chefs prepare and beautifully presents a delicious, multicultural menu. And the service by restaurant staff is impeccable. Special thanks to Kitty, Doris, Irene, Darren, and Zoe. They masterfully balanced professionalism and warmth. We will gladly return to this hotel.

Thoroughly enjoyed our stay at the JW Marriott in Beijing. The hotel is located in the business district and from what i was told caters to business traveler. However we were there on vacation and saw several other families. The staff really wants to help, but their English is limited. Thebreakfast buffet was amazing as was our room. We would definitely stay there again.

I just enjoyed the long Golden Week holiday in JW Marriott Hotel Beijing, I have stayed in this hotel before in this year, and I like this hotel because of its location and service quality. The...

Stayed nearly 15 nights at JW Marriot in 2020 already, always received the best hospitality from the hotel staff. Even under the new coronavirus, you can feel all the hotel staff are doing their best...

The hotel is excellent very clean rooms friendly helping stuff very quick service And it was my husband birthday they sent a cake n’ fruits and very nice gift and warm wishes card they made us so...

The JW Marriott is situated in the Dawanglu area, which adjoins the Guomao CBD. It is clearly aimed at a business clientele, and, while its interior and exterior design look rather dated, it is...

I was here last year (2020 to 2021) for 3-4 months. The Food was absolutely excellent !!The room was sparkling clean !! I was here during winter at low humidity. The hotel staff put an air humidifier...

I've been traveling to Beijing for many years, and the JW Marriott is my favorite. It is extremely well managed, with staff like Pan Pan, Irene, Lucy, Iris, Alice, Travis, Belinda and others who take...