“My parents arrived at this Marriott today, exhausted from traveling and had a dismally bad customer service and check in experience. The bathroom was dirty - the sink was covered in black stuff, obviously not clean - so my politely parents asked for housekeeping to come and clean it. When housekeeping scrubbed the sink, my parents were HORRIFIED to see that they used the TOILET BRUSH to clean the SINK. And they didn’t even get it clean - just smeared the black stuff around. What are they doing to your room when you’re not looking??? When my parents called the front desk, the manager did NOT think this was a valid complaint and dismissed their concerns - dismissing my parents with half-hearted service. Then when my parents went back to the room to rest, they discovered that their room (#414)’s adjacent room was undergoing repairs, with LOUD tool noises, and constant banging of the door opening and closing while my parents were trying to rest. To the other side of their room was the staircase and the door opening and slamming constantly too. When booking the room, my parents specifically requested a “quiet” room in order to avoid similar situations - obviously the booking staff ignored this request. Finally, when my parents mentioned the noise to the manager, asking for the hotel staff to keep the noise down, the manager said “if you don’t like the room, you can check out.” WOW - what happened to customer service? Or are they treating them particularly poorly? Taking advantage of people? I thought MARRIOTT had a brand focused on quality - which is why we book with Marriott and are long-time members. I guess we will NOT be looking forward to future Marriott bookings.”

“Let's start with location, conveniently located near in Campbell and Silicon Valley. Price was expensive, $220 a night, even after my military discount. Hotel check in was incredibly slow, 8-10 guests checking in, and only one, friendly/polite, staff working check in. After 25 minutes, finally our turn. As we get to the room, it a modern but shows wear and tear. Ice maker broken on 4th Floor, and no joke, the towels are thinner and crunchier then the ones I use to wash my car. Horrible. Ugh. :( Here for four days and three nights. And during our stay, not one time, was our room cleaned or re-stocked. On the morning of day three, about 9:00am'ish, I stopped by the desk and specifically asked to have room cleaned etc... get back that night about 8:00pm'ish, and the room was as we left it. Room service was MIA. Went to lobby to inquire, again waited, thankfully only 7-8 minutes this time, but they had no answer as to why room has not been cleaned, etc,. Front staff check in wen tans got her manager, Lana, who's only response was, "We'll check into this in the morning," left me with that. This is your pathetic attempt to solve your customer service problem...!?! So I say...Lana...you can check your one star Yelp review in the morning too!!! I have been here multiple times...have...I'd say, because there will be no future stays. You have chosen to lose my business. Nighty nite!!!”